FAQs

Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us (customercare@beautywonderful.com) with your order number so we can check it and provide the tracking information for you. With this tracking number, you can track your order here:

Q: How long does shipping take?
A: Please allow up to 1 week for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. Shipping will normally take about 1-3 weeks. You will be informed via email when your order is confirmed and shipped out with tracking information.

Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other competitors in this NICHE industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: I ordered two products but have received only one, what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!

Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!