Q: What currency are your prices stated in?
A: All products are listed according to the visitor's IP address. Some really clever technology we use tells us about your country and we try to show you prices in your local currency at the most current exchange rate!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the 'Buy Now' button. Carefully fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Please be aware that we can only ship orders to delivery addresses that match the billing address on the card used at checkout. Owing to the current COVID-19 situation, please wait 10 days after ordering before trying to track your order.
Q: Is your website secure with my personal information?
A: Absolutely! We love you, want to keep your personal information safe, and want you to be a happy returning customer! The solution here is to safely and securely encrypt your sensitive data for transmission. We use SSL (Secure Sockets Layer) security for this purpose. We do not store your credit card information and it will be used one-time only upon you purchasing your product. We never store any information about our customer's private details regardless of how many times they visit us, or whether you create an customer account with us.
Q: What payment methods do you accept?
A: We accept Google Pay, Apple Pay, Microsoft Pay, and Amazon Pay. We also accept the following three major credit cards: Visa, MasterCard and American Express. Our checkout software for credit card input is provided by Stripe - so your payments are safe and secure. We recommend that all customers create an account at checkout - it's safe, quick and free to do. That way Stripe can enable feaster checkouts for you on future visits. Please note that when you view your card/bank statement, any transactions will appear as BEAUTY WONDERFUL.
Q: When am I charged for my order?
A: To get your items packed and out to you as soon as possible, your card is charged when you place an order. Though we check all orders thoroughly before shipping, we cannot be responsible for incorrect information like credit card entries or postal addresses. Please review your order carefully before submitting it.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information to you. With this tracking number, you can track your order at the Track Your Order page. Please wait 72 hours after ordering before trying to track your order.
Q: Which countries do you ship to?
A: We ship to the following countries: USA, Canada, UK, Australia, Germany, France, South Korea, South Africa, Switzerland, Hungary, Italy Luxembourg, Poland, Finland, Ireland, Belgium, Israel and New Zealand.
Q: How long does shipping take?
A: All orders will be dispatched from our fulfilment warehouses within 3 business days. In peak periods please allow for up to 6 business days for dispatch. Our fulfilment warehouses are located in the USA, the UK, Germany, and the Far East. Shipping will normally take about 14-30 days. All shipping times exclude any possible and unforeseen clearance/custom delays which are of course out of our control. You will be informed via email when your order is confirmed and shipped out with tracking information.
Q: Why does shipping take the time it does?
A: Our products are one of a kind and are significantly lower priced than other competitors in this niche industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible to you!
Q: I ordered two products but have received only one, what's happening?
A: No stress! This can be normal. Since we have a large assortment of products that are not stored in the same fulfilment warehouse, it is possible that some products get shipped separately. Don't worry, it's quite normal to receive a product a few days before the other.
You may have received multiple tracking numbers. Please be sure to check the delivery status of each item on the Track Your Order page.
Q: Will I be charged import taxes or duties on my ordered products?
A: Due to the small stated value amounts entered by our fulfilment warehouses it is not often that our customers receive duty/extra charges upon import. With that said, every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event that such a charge occurs, customers are fully responsible for all taxes, duties or tariffs if applied by your local customs. Note that the taxes, duties or tariffs are not charged by us at any point, nor your post office. It is charged by your country’s customs department. For an exact cost of these fees you should contact your local customs office. We will not be responsible for such expenses under any circumstances.
Q: What happens if I enter my address or card details incorrectly?
A: Once your order has been submitted it can no longer be modified. any packages returned due to an incorrect or wrong address will be re-shipped at a cost to the purchaser. We cannot be responsible for incorrect information like credit card entries or addresses, so please review your order information carefully before submitting it. If you think that you have entered an incorrect address or credit card details, please contact us as soon as you can.
Q: What about lost, stolen or undelivered packages?
A: Please note that we are not responsible for lost, stolen or undelivered packages. All lost, stolen, undelivered or 'return to sender' packages are the responsibility of the buyer. In the very rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
Q: Why is my tracking number not updating online?
A: At times, we may need to process your order with an overseas fulfilment center so please allow up to 5 business days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact been shipped. Some tracking numbers (when inputted into the Track Your Order page) may display that your order number is not found or is still in one of our overseas fulfilment centers even when it is well on its way to you. This message occurs because your items may have come from a fulfilment centre in a country that has a very busy postal hub, so updating the tracking systems in that postal hub may take additional time. Please be assured though, that your package is on its way!
Q) How do I cancel my order?
In order to get your beautiful new product out to you as soon as possible we can not accept cancellations more than 1 hour after purchase. If you are within this time frame please contact us.
Otherwise you can return your items, in accordance with our 30 day Money Back Guarantee, if they meet at least one of the following three conditions: the ordered item is defective; the ordered item has been damaged in transit; or an incorrect item has been delivered. Please note that any original shipping fees charged by us are non-refundable and return shipping (including all costs) are the responsibility of the customer.
Q: How do I return my order?
A: We can only accept returns for items that are defective, damaged in transit, or where an incorrect item has been delivered. In order to return an item, you must notify us within 30 days of having received the item by contacting us. Please contact us before sending the item.
Please read our Refund Policy for more detailed information on returning items in these circumstances.
Q: How do I contact you if I have any additional questions or feedback?
If you have any feedback, or any additional questions that aren't answered above, our team would love to hear from you! You can contact us here.